---
title: "Service/Repair"
canonical: "https://flagshiphelpcenter.myekos.com/space/EHC1/1968178496/Service%2FRepair"
format: markdown
---
[FUEL SITES HELP]  

# Service Dashboard

The **Service Dashboard** provides a high-level overview of service tickets, service orders, and ATG (Automatic Tank Gauge) alarm statistics across your organization. This page helps track performance, identify trends, and prioritize maintenance efforts.

![image](media://a8555f3c-ca1a-4c28-b91a-2242565cbf09)

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### **Service Ticket Stats**

This section summarizes key ticket activity within the selected date range:

- **Total Created**: Number of service tickets created.
- **Total Closed**: Number of service tickets resolved and closed.
- **Total Converted**: Tickets that were escalated to service orders.
- **Total Resolved Remotely**: Tickets that were resolved without requiring dispatch.
- **Average Days to Resolve**: Average time taken to close service tickets.

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### **Service Order Stats**

Tracks the performance of service orders:

- **Total Created**: New service orders generated.
- **Total Closed**: Completed service orders.
- **Total Dispatches**: Service orders requiring a field technician dispatch.
- **Resolved Dispatches**: Service orders successfully resolved after dispatch.

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### **ATG Alarms Stats**

ATG alarm conversion tracking:

- **Converted to Tickets**: Number of alarms that triggered ticket creation.
- **Resolved with Dispatch**: Alarms that were addressed through a dispatched service.
- **Resolved Remotely**: Alarms managed without dispatch.

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### **Dashboard Graphs and Charts**

Visual insights into service activity:

| Section | Description |
| --- | --- |
| **Tickets Created By Month** | Monthly breakdown of new service tickets. |
| **Tickets Closed By Month** | Number of tickets closed each month. |
| **Orders Dispatched By Month** | Field service dispatches plotted monthly. |
| **Active ATG Alarms by Site** | Current active alarms, segmented by site. |
| **Critical ATG Alarms by Month** | Trend of critical ATG alarms per month. |
| **Critical ATG Alarms by Category** | Distribution of alarm types (e.g., Tank Alarm, Liquid Sensor Alarm). |
| **Critical ATG Alarms by Site** | Sites responsible for critical alarms, shown in a pie chart. |
| **Service Ticket Resolution Time** | Graph showing time trends for resolving service tickets. |

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### **Date Range Filter**

Use the **date range selector** at the top right to filter all metrics and graphs to a specific timeframe. After selecting dates, click **Set Dates** to refresh the dashboard.

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### **Best Practices**

- Regularly monitor active ATG alarms to prevent fuel system downtime.
- Investigate months with spikes in critical alarms to identify systemic issues.
- Aim for lower average ticket resolution times to improve service efficiency.
- Focus on resolving alarms remotely when possible to reduce dispatch costs.